Return Policy

 

At Heritage Tea, we truly value your experience and satisfaction with our products. We understand that sometimes things don’t go as planned, and you may need to make a change after your purchase. That’s why we want to clarify our refund and exchange policy to ensure you feel supported and informed.

As a company that specializes in food products, we do not accept returns. This is primarily for safety and quality reasons, as we want to ensure that all our customers receive only the freshest and most delightful items. However, we recognize that there may be situations where a refund or exchange is necessary, and we are here to help you navigate that process.

If you find yourself in a situation where you need a refund or an exchange, please don’t hesitate to reach out to us. We are committed to addressing your concerns and finding a solution that works for you. Whether it’s a product that didn’t meet your expectations or an issue with your order, our friendly team is ready to assist you.

To initiate a refund or exchange, simply contact our customer service team with your order details and the reason for your request. We will review your situation and work with you to ensure you are satisfied with your experience. Your happiness is our priority, and we want you to enjoy every sip of our premium beverages and treats.

Thank you for choosing Heritage Tea. We appreciate your understanding of our policy and look forward to serving you with the best in all-natural beverages and treats. If you have any questions or need further assistance, please feel free to reach out. We’re here for you!